Shipping & Refunds

Last updated: July 18, 2026

1. Where We Ship

We currently ship to the United States, Canada, and Mexico, with more regions on the way. Shipping is charged at checkout: a flat base rate for your region plus a small per-kilogram surcharge.

2. Dispatch & Freshness

Orders are roasted, packed, and dispatched shortly after payment is confirmed — coffee ships as fresh as we can make it. You will receive an order reference by email; you can check progress anytime on our Track Your Order page.

3. Damaged or Lost Packages

If your order arrives damaged or does not arrive at all, contact us with your order reference and we will send a replacement or issue a full refund — your choice.

4. Refunds

Because coffee is a perishable food product, we cannot accept returns of opened bags. Unopened bags can be refunded within 30 days of delivery. Refunds are issued to your original payment method via Stripe and typically appear within 5–10 business days.

5. Wrong Address

Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect address, we will reship it once at your cost.